From the bestselling author of The Power of Habit, a fascinating exploration of what makes conversations work—and how we can all learn to be super-communicators at work and in life.
“A winning combination of stories, studies, and guidance that might well transform the worst communicators you know into some of the best.”—Adam Grant, author of Think Again and Hidden Potential
Come inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an accomplished surgeon as he tries, and fails, to convince yet another cancer patient to opt for the less risky course of treatment. In Supercommunicators, Charles Duhigg blends deep research and his trademark storytelling skills to show how we can all learn to identify and leverage the hidden layers that lurk beneath every conversation.
Communication is a superpower and the best communicators understand that whenever we speak, we’re actually participating in one of three conversations: practical (What’s this really about?), emotional (How do we feel?), and social (Who are we?). If you don’t know what kind of conversation you’re having, you’re unlikely to connect.
Supercommunicators know the importance of recognizing—and then matching—each kind of conversation, and how to hear the complex emotions, subtle negotiations, and deeply held beliefs that color so much of what we say and how we listen. Our experiences, our values, our emotional lives—and how we see ourselves, and others—shape every discussion, from who will pick up the kids to how we want to be treated at work. In this book, you will learn why some people are able to make themselves heard, and to hear others, so clearly.
With his storytelling that takes us from the writers’ room of The Big Bang Theory to the couches of leading marriage counselors, Duhigg shows readers how to recognize these three conversations—and teaches us the tips and skills we need to navigate them more successfully.
In the end, he delivers a simple but powerful lesson: With the right tools, we can connect with anyone.
My name is Charles Duhigg, and I'm a reporter for The New Yorker Magazine and the author of The Power of Habit, Smarter Faster Better, and Supercommunicators: How to Unlock the Secret Language of Connection (coming out on February 20, 2024!)
While I worked at the New York Times, I won a Pulitzer Prize for a series about Apple named "The iEconomy". Before that, I wrote about the 2008 financial crisis, how companies took advantage of the elderly, and reported from Iraq. (For those and other articles, I won the National Journalism Award, the Investigative Reporters and Editors' Medal, the National Academies' Reporting Award, and other recognitions.)
But let’s be honest, you aren’t visiting this page so I can brag about series and awards. (Unless you’re my mom. Hi mom!)
I’m also a native of New Mexico. I studied history at Yale and received an MBA from Harvard Business School. I now live in Santa Cruz, CA with my wife and two children and, before becoming a journalist, I was a bike messenger in San Francisco for one terrifying day.
I would love to hear from you.
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